Incidents reported on status page for Atlas Pickup Points https://status.atlaspickuppoints.com/ en https://status.atlaspickuppoints.com/ Mon, 23 Jun 2025 10:36:20 +0000 https://status.atlaspickuppoints.com/#7a8453ff633c789d9fc7fc78d4a40a179f3992f5d7a679b71fad2100ad06a6b5 Admin dashboard recovered https://status.atlaspickuppoints.com/ Mon, 23 Jun 2025 10:34:23 +0000 https://status.atlaspickuppoints.com/#7a8453ff633c789d9fc7fc78d4a40a179f3992f5d7a679b71fad2100ad06a6b5 Admin dashboard went down https://status.atlaspickuppoints.com/incident/602393 Thu, 12 Jun 2025 21:00:00 -0000 https://status.atlaspickuppoints.com/incident/602393#6254d5de13005ecb22cbf3fe2f514c6ff9e060b44c89e4bcb60586b27733d041 Resolved. Learn more here: https://x.com/downdetector/status/1933309798604288219 https://status.atlaspickuppoints.com/incident/602393 Thu, 12 Jun 2025 18:00:00 -0000 https://status.atlaspickuppoints.com/incident/602393#079e2f084c64655603d7fcab3604d1bacfb5bd0f4db155e72bedfa41e24565cd On June 12, 2025, at approximately 18:00 UTC, our app experienced a disruption lasting about 3 hours. This was caused by a global outage on Google Cloud Platform, which also impacted services such as Cloudflare and Shopify. During this time, some users may have encountered issues using the app or noticed degraded functionality. The disruption was resolved by 21:00 UTC as upstream providers restored their services. We’re reviewing measures to reduce the impact of similar upstream outages in the future. Thank you for your understanding and patience. https://status.atlaspickuppoints.com/incident/571092 Mon, 19 May 2025 11:36:00 -0000 https://status.atlaspickuppoints.com/incident/571092#0afa7a54e42fc02950f219c2c9929945cf1ecc3b986fc77a627be23ca5b9d4a7 This morning’s outage was traced to a small mismatch between our checkout extension and the order update engine, which caused new orders to stall. As soon as we identified the root cause, we shipped a targeted fix within 20 minutes and immediately began back-populating all missed order updates to ensure every pickup point selection was properly recorded. Moving forward, we’re strengthening our integration tests and real-time monitoring between these components to catch any discrepancies before they impact your customers. Thank you for your understanding, your trust, and your continued support as we work to make the app even more reliable. https://status.atlaspickuppoints.com/incident/571092 Mon, 19 May 2025 08:51:00 -0000 https://status.atlaspickuppoints.com/incident/571092#26274d01eb4f43de14575d39e11ef149e621060d1cdca8c4f74c5f79deeb3d08 At 09:00 CEST today, we deployed the new app release—unfortunately, it introduced a bug that broke order updates for any storefront relying on order custom attribute or shipping address updates. We apologize for the disruption. By 10:45 CEST, we isolated and fixed the root cause. We’re now executing a backfill to update all impacted orders. https://status.atlaspickuppoints.com/incident/545598 Tue, 15 Apr 2025 12:20:00 -0000 https://status.atlaspickuppoints.com/incident/545598#297f5cba46bd297f0da0955a4bfe72a6a87b1939a056d3bc994b4c6a5f100687 Shopify has resolved the issue. Thank you for understanding. https://status.atlaspickuppoints.com/incident/545598 Tue, 15 Apr 2025 11:37:00 -0000 https://status.atlaspickuppoints.com/incident/545598#cb4c7e0ec4769fbcfbb4685802960af09483ee280b48917b991a41d1b3d64400 We have reported the issue to Shopify and are currently awaiting a resolution. Thus far, it has not been acknowledged, and we are unsure how long it may take to address. However, given the critical nature of this issue, we anticipate a resolution within a few hours at most. https://status.atlaspickuppoints.com/incident/545598 Tue, 15 Apr 2025 10:56:00 -0000 https://status.atlaspickuppoints.com/incident/545598#5b6ac4826c359ba591b676e39ac919cb684a328587ef8f61b88479a249ca77d8 Due to a bug on Shopify's end, we’re unable to display pickup point selection. We’ve reported the issue to Shopify and are awaiting a fix. This issue affect all apps that do network calls in Shopify Checkout. It is not limited to our app. See [Shopify Developer Forums](https://community.shopify.dev/t/critical-bug-fetch-broken-in-all-checkout-extensions/13584) and [X](https://x.com/patjakubik/status/1912097332885422401) for more information. https://status.atlaspickuppoints.com/incident/464674 Wed, 20 Nov 2024 08:52:00 -0000 https://status.atlaspickuppoints.com/incident/464674#46b2d0e66548e20f8a8dd40ed57864d8948f2a98d3324d7c63bd1acb32c58782 Our hosting provider has resolved the issue that caused a 9-minute service disruption. We sincerely apologize for any inconvenience this may have caused. To prevent orders without pickup points from being placed during such interruptions, we recommend enabling the **Checkout blocking** option in the app settings. Thank you for your understanding. Please reach out if you have any questions or need further assistance. https://status.atlaspickuppoints.com/incident/464674 Wed, 20 Nov 2024 08:43:00 -0000 https://status.atlaspickuppoints.com/incident/464674#0d287ceaef6617780adf2c333cadab4d460363f8cb16fe611a5e9d7f25d6df95 Our hosting provider is currently experiencing issues, affecting pickup point selection and related services. We are actively investigating the situation and will provide updates as we learn more. https://status.atlaspickuppoints.com/incident/432224 Fri, 20 Sep 2024 13:24:00 -0000 https://status.atlaspickuppoints.com/incident/432224#4de9fd11fd1f2a982fa467600b8b9db137948fd3dc5d7f34125a8e23fbb08fe4 The issue has been resolved by Shopify. More details are available here: https://x.com/mcfazeli/status/1837117780484604107 https://status.atlaspickuppoints.com/incident/432224 Fri, 20 Sep 2024 12:07:00 -0000 https://status.atlaspickuppoints.com/incident/432224#234721b1c5eabf853b3c52fc9da3fb2cbf84a89397ea610ee5300e0e287bdc6c Shopify team acknowledged issue and they are looking into it. https://status.atlaspickuppoints.com/incident/432224 Fri, 20 Sep 2024 08:50:00 -0000 https://status.atlaspickuppoints.com/incident/432224#78af2e592eace1019ce1b993f2534f42e83706f1fd8d6df8d45485d9c6f6d82a We have detected an issue on Shopify's end that is affecting the functionality of our checkout blocking feature. Depending on your settings, this may prevent customers from completing checkout. Our team is actively monitoring the situation, and we are in communication with Shopify for updates. In the meantime, we recommend disabling this feature for today to avoid disruptions until the issue is fully resolved by the Shopify team. https://status.atlaspickuppoints.com/incident/360657 Thu, 25 Apr 2024 11:08:00 -0000 https://status.atlaspickuppoints.com/incident/360657#91fb4b2b58e1ac1a36b906b95aafe6921b96c0b528487fb02c3582992dfef784 We have identified the root cause of the issue and reverted the changes that caused it. We apologize for any disruption this may have caused and appreciate your patience and understanding. https://status.atlaspickuppoints.com/incident/360657 Thu, 25 Apr 2024 09:40:00 -0000 https://status.atlaspickuppoints.com/incident/360657#08b5cd256b72f66088f0ce7a595fea635440867e923ec62409f7aff08a3a9b04 We are currently experiencing an issue where the pickup point selection may not appear or get added to the order. Our team is actively working on a solution to this problem. https://status.atlaspickuppoints.com/incident/353205 Tue, 09 Apr 2024 13:53:00 -0000 https://status.atlaspickuppoints.com/incident/353205#56f71472aabbba61d79393613f938c7d787dee2bfb4dece569a8e575cef4ac9d We quickly rolled back the update at 3:53 PM CET. We apologize for any disruption this may have caused and appreciate your patience and understanding. https://status.atlaspickuppoints.com/incident/353205 Tue, 09 Apr 2024 11:13:00 -0000 https://status.atlaspickuppoints.com/incident/353205#3fb6bc1a56aa8d3c1e0bbdea4419695e4831262144960fcbc36a171f554f7d83 We released an update with a new feature at 1:13 PM Central European Time. However, this update caused an issue where the pickup point selection extension failed to load for a few specific stores. https://status.atlaspickuppoints.com/incident/348606 Sun, 31 Mar 2024 09:20:00 -0000 https://status.atlaspickuppoints.com/incident/348606#f940dcb619b07d51fb19ee929ce6963b782500c3e5f2277effd1708572e07ac0 We have identified the root cause of the issue and deployed a fix. All systems are now operational. We apologize for any inconvenience caused. Thank you for your patience and understanding. https://status.atlaspickuppoints.com/incident/348606 Sat, 30 Mar 2024 22:10:00 -0000 https://status.atlaspickuppoints.com/incident/348606#b66af370c8de2d9e5026f9a992f8b3bbfb94b6d7cf6529cbcdf75997aae103fb Locations API 1.0 and App dashboard are unavailable. We are working to resolve the issue as soon as possible. Note that Locations API 2.0 is working without any interruptions.